Emergency Call Taker — Frontline Public Safety

National Public Safety Careers; Princeton (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Princeton, NJ. The role involves handling emergency and nonemergency calls, verifying locations, and documenting information for responders. Training and certifications are required, with potential rotating shifts to cover 24/7 operations.

Strong listening skills, accurate typing, and clear verbal communication are essential. Prior customer service or dispatch exposure is helpful, and benefits vary by employer.

Qualifications

• Experience in customer service, telephone support, or public safety is helpful but not required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Princeton, NJ. The role involves handling emergency and nonemergency calls, verifying locations, and documenting information for responders. Training and certifications are required, with potential rotating shifts to cover 24/7 operations.

Strong listening skills, accurate typing, and clear verbal communication are essential. Prior customer service or dispatch exposure is helpful, and benefits vary by employer.