911 Emergency Call Taker – Fast-Paced Public Safety

Regional 911 Intake Solutions; Northwood (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers to join the Glasser, NJ area. The role involves answering emergency and non-emergency calls, confirming locations, and documenting details for dispatch coordination. Training and certification govern the scope of authorized instructions.

Ideal candidates have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. The job may involve rotating shifts and attention to privacy and safety standards.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assign to appropriate lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help callers focus on essential questions and instructions.
• Use language-access resources when needed and provide pre-arrival instructions within certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers to join the Glasser, NJ area. The role involves answering emergency and non-emergency calls, confirming locations, and documenting details for dispatch coordination. Training and certification govern the scope of authorized instructions.

Ideal candidates have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. The job may involve rotating shifts and attention to privacy and safety standards.