24/7 911 Call Taker & Emergency Communications Specialist

National Public Safety Careers; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

National Public Safety Careers is seeking willing individuals for 911 Call Taker roles in Conesus, NY. Call Takers handle emergency and nonemergency lines, gather details, and relay information to dispatch.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear communication. Training, certifications, and background checks are required, with rotating shifts and 24/7 operations common.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures is required; assessments and scores vary by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking willing individuals for 911 Call Taker roles in Conesus, NY. Call Takers handle emergency and nonemergency lines, gather details, and relay information to dispatch.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear communication. Training, certifications, and background checks are required, with rotating shifts and 24/7 operations common.