24/7 Emergency Call Taker & Dispatch Support

National Public Safety Careers; North River (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker roles in North River, NY. This position involves handling emergency and nonemergency calls, gathering essential information, and coordinating with dispatch teams to initiate responses.

Training and certifications are provided by the hiring agency, with potential rotating shifts and overtime based on staffing needs. Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm assistance and essential instructions to callers.

Skills

Typing

Customer service

Active listening

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker roles in North River, NY. This position involves handling emergency and nonemergency calls, gathering essential information, and coordinating with dispatch teams to initiate responses.

Training and certifications are provided by the hiring agency, with potential rotating shifts and overtime based on staffing needs. Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear