24/7 911 Call Taker - Start a Public Safety Career

National Public Safety Careers; Town of Bath (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Bath, NY. The role involves handling emergency and nonemergency calls, confirming locations and caller information, and entering data into dispatch software.

Training and certification are provided, with duties that may include rotating shifts and overtime. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Bath, NY. The role involves handling emergency and nonemergency calls, confirming locations and caller information, and entering data into dispatch software.

Training and certification are provided, with duties that may include rotating shifts and overtime. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.