Emergency Communications 911 Call Taker (24/7)

National Public Safety Careers; Eagle Bridge (NY); Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking 911 Call Taker opportunities in Eagle Bridge, NY. Call Takers are the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders. This role may involve rotating shifts, nights, weekends, holidays, and overtime, depending on staffing needs.

Training and certifications are provided. Candidates must have a high school diploma or equivalent, strong listening, accurate typing, and clear

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsabilités

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with focus and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Connaissances

Active listening

Typing speed

Verbal communication

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers is seeking 911 Call Taker opportunities in Eagle Bridge, NY. Call Takers are the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders. This role may involve rotating shifts, nights, weekends, holidays, and overtime, depending on staffing needs.

Training and certifications are provided. Candidates must have a high school diploma or equivalent, strong listening, accurate typing, and clear