Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Glenham (NY); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking a 911 Call Taker in Glenham, NY. The role involves taking emergency and non-emergency calls, verifying locations, and collecting caller information. Training and certifications shape the daily responsibilities, with shifts and flexibility typical in public safety roles.

Applicants should have a high school diploma or equivalent and may benefit from customer service or public safety experience. Assessments and agency requirements determine eligibility.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.
• Required assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers is seeking a 911 Call Taker in Glenham, NY. The role involves taking emergency and non-emergency calls, verifying locations, and collecting caller information. Training and certifications shape the daily responsibilities, with shifts and flexibility typical in public safety roles.

Applicants should have a high school diploma or equivalent and may benefit from customer service or public safety experience. Assessments and agency requirements determine eligibility.