911 Call Taker: Emergency Communications Specialist

National Public Safety Careers; Village of Akron (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks 911 call takers for openings in Akron, NY. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch.

Candidates should have a high school diploma or equivalent and strong listening and communication skills. Training is provided, with rotating shifts common in 24/7 operations; experience in customer service is a plus.

Qualifications

• Strong listening and communication skills required.
• Ability to follow structured procedures and use call-processing software.
• Customer service or call-center experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Identify nature and urgency of situations using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Typing

Listening

Verbal communication

Multitasking

Education

High school diploma or GED

Job description

National Public Safety Careers seeks 911 call takers for openings in Akron, NY. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch.

Candidates should have a high school diploma or equivalent and strong listening and communication skills. Training is provided, with rotating shifts common in 24/7 operations; experience in customer service is a plus.