24/7 911 Call Taker | Emergency Communications Specialist

Regional 911 Intake Solutions; Caneyville (KY); On-site; USD 32,000 - 44,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Caneyville, KY to handle emergency and nonemergency lines, confirm locations, and document details for dispatch teams. Training, certification, and ongoing support are provided during orientation.

Ideal candidates will have high school graduation, strong listening skills, accurate typing, and the ability to follow structured procedures. The employer notes that additional screening and eligibility requirements apply, with varying shifts

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Caneyville, KY to handle emergency and nonemergency lines, confirm locations, and document details for dispatch teams. Training, certification, and ongoing support are provided during orientation.

Ideal candidates will have high school graduation, strong listening skills, accurate typing, and the ability to follow structured procedures. The employer notes that additional screening and eligibility requirements apply, with varying shifts