24/7 911 Call Taker — Emergency Communications Pro

Regional 911 Intake Solutions; Markleeville (CA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions in Markleeville, CA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location and caller information, and document details for responders.

Successful candidates will possess strong listening skills, precise typing, clear verbal communication, and the ability to follow structured procedures. Training and rotating shifts may apply, including nights and weekends.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and complete assessments as directed by the agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions in Markleeville, CA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location and caller information, and document details for responders.

Successful candidates will possess strong listening skills, precise typing, clear verbal communication, and the ability to follow structured procedures. Training and rotating shifts may apply, including nights and weekends.