24/7 911 Call Taker – Critical Emergency Communicator

Regional 911 Intake Solutions; Corte Madera (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Corte Madera, CA, seeks an experienced 911 Call Taker to handle emergency and nonemergency lines with care and accuracy. You will confirm locations, collect caller information, and enter details into dispatch systems, following established procedures and training.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Corte Madera, CA, seeks an experienced 911 Call Taker to handle emergency and nonemergency lines with care and accuracy. You will confirm locations, collect caller information, and enter details into dispatch systems, following established procedures and training.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.