Emergency Call Taker (24/7) — Be the First to Help

Regional 911 Intake Solutions; Twain Harte (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Twain, CA seeks skilled 911 Call Takers to handle incoming emergency and nonemergency calls, verify locations, and collect caller information for dispatch coordination.

You will use approved questioning to determine urgency, document details in dispatch software, and forward information to the correct team while assisting callers with essential instructions and accessibility needs.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension and accurate typing are required.
• Clear verbal communication and the ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Twain, CA seeks skilled 911 Call Takers to handle incoming emergency and nonemergency calls, verify locations, and collect caller information for dispatch coordination.

You will use approved questioning to determine urgency, document details in dispatch software, and forward information to the correct team while assisting callers with essential instructions and accessibility needs.