Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Forbestown (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions in Forbestown, CA seeks 911 Call Takers who are first to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for coordinating responders.

Some centers separate call taking from dispatch; in others, staff train for both functions. Applicants should anticipate 24/7 operations and complete required background checks and certifications.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience may be helpful.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Forbestown, CA seeks 911 Call Takers who are first to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for coordinating responders.

Some centers separate call taking from dispatch; in others, staff train for both functions. Applicants should anticipate 24/7 operations and complete required background checks and certifications.