24/7 911 Call Taker – Emergency Communications

National Public Safety Careers; Hummels Wharf (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Hummels Wharf, PA. You will listen to callers, identify location, collect details, and document information for responders.

Call takers may work rotating shifts, including nights and weekends, and will undergo required training and certifications. A high school diploma or equivalent is commonly required, with customer service or dispatch exposure preferred.

Qualifications

• High school diploma or equivalent required.
• Strong listening and clear verbal communication skills are essential.
• Experience in customer service, telephone support, or public safety is helpful.

Responsibilities

• Answer incoming emergency and nonemergency calls and gather relevant details.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of the situation.
• Enter information into call-processing or dispatch software accurately.
• Promptly forward incident details to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Hummels Wharf, PA. You will listen to callers, identify location, collect details, and document information for responders.

Call takers may work rotating shifts, including nights and weekends, and will undergo required training and certifications. A high school diploma or equivalent is commonly required, with customer service or dispatch exposure preferred.