911 Call Taker – Critical Public Safety Support (24/7)

Regional 911 Intake Solutions; Hamburg (Berks County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 call takers for Hamburg, PA. You will handle emergency and nonemergency calls, verify locations, and document details for dispatchers to coordinate responses.

Applicants typically need a high school diploma or equivalent and must demonstrate strong listening, typing speed, and clear communication. Training, background checks, and ongoing assessments are part of the program.

Qualifications

• High school diploma or GED commonly required.
• Strong listening, accurate typing, and clear verbal communication essential.
• Assessments and minimum scores determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into dispatch software and systems.
• Forward incident information promptly to dispatch functions.
• Provide calm, clear instructions to callers when appropriate.

Skills

Customer service

Listening skills

Verbal communication

Typing speed

Follow procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking qualified 911 call takers for Hamburg, PA. You will handle emergency and nonemergency calls, verify locations, and document details for dispatchers to coordinate responses.

Applicants typically need a high school diploma or equivalent and must demonstrate strong listening, typing speed, and clear communication. Training, background checks, and ongoing assessments are part of the program.