911 Call Taker — 24/7 Emergency Communications

National Public Safety Careers; Aquashicola (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Aquashicola, PA. Responsibilities include handling emergency and nonemergency calls, verifying locations, and documenting information for dispatch coordination.

Strong listening, accurate typing, and clear verbal communication are essential, with agency-specific background checks and training required. The role may involve shift work and overtime in a public safety environment.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience is helpful.
• Successful candidates must meet agency-specific requirements and scores.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Use approved questions to assess urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High School Diploma or equivalent

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Aquashicola, PA. Responsibilities include handling emergency and nonemergency calls, verifying locations, and documenting information for dispatch coordination.

Strong listening, accurate typing, and clear verbal communication are essential, with agency-specific background checks and training required. The role may involve shift work and overtime in a public safety environment.