24/7 911 Call Taker — Emergency Communications

National Public Safety Careers; Baldwin (IL); On-site; USD 37,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Baldwin, IL. The role involves taking emergency and nonemergency calls, verifying locations and callback information, and entering details into dispatch software to coordinate rapid response.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Some vacancies may require completion of call-taking training and certifications.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Baldwin, IL. The role involves taking emergency and nonemergency calls, verifying locations and callback information, and entering details into dispatch software to coordinate rapid response.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Some vacancies may require completion of call-taking training and certifications.