911 Call Taker - Emergency Communications Specialist

National Public Safety Careers; Baldwin (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

National Public Safety Careers is posting 911 Call Taker opportunities in North Baldwin, NY. The role involves handling emergency and non-emergency lines, verifying locations, and documenting details for dispatch teams.

Candidates need strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certification will be provided, with rotating shifts and potential overtime in a 24-hour operation.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use approved language-access and accessibility resources when needed

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is posting 911 Call Taker opportunities in North Baldwin, NY. The role involves handling emergency and non-emergency lines, verifying locations, and documenting details for dispatch teams.

Candidates need strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certification will be provided, with rotating shifts and potential overtime in a 24-hour operation.