24/7 911 Call Taker — Critical Support & Calm Guidance

Regional 911 Intake Solutions; Carroll (IA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Carroll, IA seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for rapid response. You will follow scripted questions to assess urgency and input data into dispatch software, supporting dispatch teams and ensuring caller safety.

Applicants typically have a high school diploma and customer service experience; training and assessments determine eligibility.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Carroll, IA seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for rapid response. You will follow scripted questions to assess urgency and input data into dispatch software, supporting dispatch teams and ensuring caller safety.

Applicants typically have a high school diploma and customer service experience; training and assessments determine eligibility.