Emergency Communications Dispatcher (911)

Regional 911 Intake Solutions; Waukon (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Waukon, IA is seeking 911 Call Takers to handle emergency and nonemergency calls. Duties include confirming locations, collecting callback information, and entering details into dispatch software. Training and certifications are required for pre-arrival instructions.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Roles may involve rotating shifts and overtime per staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience helpful, dispatch experience optional.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software; forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Waukon, IA is seeking 911 Call Takers to handle emergency and nonemergency calls. Duties include confirming locations, collecting callback information, and entering details into dispatch software. Training and certifications are required for pre-arrival instructions.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Roles may involve rotating shifts and overtime per staffing needs.