24/7 911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Holland (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Holland, IA is seeking 911 Call Takers to respond to emergency calls and document vital information for dispatch teams.

Responsibilities include verifying location, gathering caller data, and using scripted questions to determine urgency, while entering details into dispatch software and coordinating with responders. Training and certifications are required.

Qualifications

• Must have strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Holland, IA is seeking 911 Call Takers to respond to emergency calls and document vital information for dispatch teams.

Responsibilities include verifying location, gathering caller data, and using scripted questions to determine urgency, while entering details into dispatch software and coordinating with responders. Training and certifications are required.