Emergency 911 Call Taker – Critical Public Safety Support

Regional 911 Intake Solutions; Donovan (IL); Presencial; USD 35 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Donovan, IL seeks dedicated individuals to become 911 Call Takers. You will handle emergency and non-emergency lines, verify locations and contact details, and document information accurately for dispatch teams.

The role emphasizes following standardized questions and maintaining caller privacy throughout the process. Applicants typically need a high school diploma and strong listening, typing, and communication skills.

Qualificações

• Experience in customer service or call center environments is preferred.
• Strong listening and comprehension abilities are required.
• Ability to follow structured procedures and use call-processing software.

Responsabilidades

• Answer incoming emergency calls and assigned non-emergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with appropriate pre-arrival instructions within training.
• Maintain caller privacy and confidentiality of incident information.

Conhecimentos

Customer service

Communication skills

Typing speed

Formação académica

High school diploma

Descrição da oferta de emprego

Regional 911 Intake Solutions in Donovan, IL seeks dedicated individuals to become 911 Call Takers. You will handle emergency and non-emergency lines, verify locations and contact details, and document information accurately for dispatch teams.

The role emphasizes following standardized questions and maintaining caller privacy throughout the process. Applicants typically need a high school diploma and strong listening, typing, and communication skills.