Emergency Call Taker (24/7) Frontline Dispatcher

Public Safety Dispatch Network; Decorah (IA); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Public Safety Dispatch Network in Decorah, IA is seeking 911 Call Takers to accurately document emergency details, confirm locations, and relay information to responders. You will support dispatch operations and help ensure timely, safe responses for the public.

Applicants should have a high school diploma or equivalent, strong listening skills, clear verbal communication, and the ability to follow structured procedures, with training and certifications provided.

Qualifications

• High school diploma or equivalent required.
• Prior customer service, telephone support, or public safety experience helpful but not always required.
• Candidates must have strong listening skills and clear verbal communication.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in Decorah, IA is seeking 911 Call Takers to accurately document emergency details, confirm locations, and relay information to responders. You will support dispatch operations and help ensure timely, safe responses for the public.

Applicants should have a high school diploma or equivalent, strong listening skills, clear verbal communication, and the ability to follow structured procedures, with training and certifications provided.