911 Call Taker – Fast-Paced Public Safety Role

Public Safety Dispatch Network; Sicklerville (NJ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Sicklerville, NJ to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

Ideal candidates have a high school diploma or GED and strong listening and verbal communication skills. Training will cover call-taking procedures, safety protocols, and the use of dispatch software before certification.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension and accurate typing required; must follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Clear verbal communication

Structured procedures

Customer service

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Sicklerville, NJ to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

Ideal candidates have a high school diploma or GED and strong listening and verbal communication skills. Training will cover call-taking procedures, safety protocols, and the use of dispatch software before certification.