911 Call Taker – 24/7 Emergency Communications

Public Safety Dispatch Network; Camden (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers for Sicklerville, NJ. You will answer emergency and nonemergency lines, verify locations, collect caller information, and enter data into call-processing systems to help coordinate rapid response.

Candidates should have a high school diploma; prior customer service or public safety exposure helps, but dispatch experience may not be required. Training, background checks, and performance evaluations are part of the process; shifts may include

Qualifications

• Strong listening comprehension and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers for Sicklerville, NJ. You will answer emergency and nonemergency lines, verify locations, collect caller information, and enter data into call-processing systems to help coordinate rapid response.

Candidates should have a high school diploma; prior customer service or public safety exposure helps, but dispatch experience may not be required. Training, background checks, and performance evaluations are part of the process; shifts may include