Life-Saving 911 Call Taker — Emergency Dispatch

National Public Safety Careers; Pleasureville (KY); On-site; USD 35,000 - 52,000; Full time

Job summary

National Public Safety Careers lists 911 Call Taker opportunities in Pleasureville, KY. These roles involve taking emergency calls, confirming locations, and entering details into dispatch software as part of the communications workflow.

Applicants typically have a high school diploma or equivalent, with strong listening, accurate typing, and clear verbal communication. Some vacancies may hire without prior dispatch experience, with training provided by the agency.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers lists 911 Call Taker opportunities in Pleasureville, KY. These roles involve taking emergency calls, confirming locations, and entering details into dispatch software as part of the communications workflow.

Applicants typically have a high school diploma or equivalent, with strong listening, accurate typing, and clear verbal communication. Some vacancies may hire without prior dispatch experience, with training provided by the agency.