18-Month Contract: Customer Service Specialist

UniFirst; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-the-job training

RRSP

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract. The role focuses on serving as a liaison between customers and UniFirst, delivering excellent service and supporting the Sales department.

You'll handle inquiries via telephone or email, assist with accounts receivable tasks, and participate in on-the-job training and the Service Certificate Program to advance skills within a dynamic, growth-focused team.

Qualifications

• 2 years of Customer Service experience in an administrative setting preferred.
• Prior Accounts Receivable experience encouraged.
• Verbal & written communication skills: telephone and email etiquette.
• Essential skills: active listener, responsive, personable.
• Able to lift up to 25 pounds and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving conflicts through escalation.
• Partner with UniFirstâs Sales Department and provide administrative support.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Telephone etiquette

Microsoft Office

Active listener

Time management

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract. The role focuses on serving as a liaison between customers and UniFirst, delivering excellent service and supporting the Sales department.

You'll handle inquiries via telephone or email, assist with accounts receivable tasks, and participate in on-the-job training and the Service Certificate Program to advance skills within a dynamic, growth-focused team.