Contract Customer Service Rep – 18 Months, Training & Perks

UniFirst; New York (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

On the job training

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Profit Sharing

Direct Payroll Deposit

Life Insurance

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to serve as a liaison between customers and the company. You will be a key player in delivering outstanding customer service and supporting the Sales Department.

Responsibilities include answering questions by phone or email, handling accounts receivable tasks, and performing data entry and administrative duties. Training is provided, with a 5-day work week and weekends off.

Qualifications

• 2 years of customer service in an administrative setting.
• Prior accounts receivable experience encouraged.
• High School diploma or GED equivalent.
• Verbal & written communication skills with professional telephone and email etiquette.
• Essential skills: active listener, responsive, personable.
• Proficient with Microsoft Office products (Outlook, Excel, Word, TEAMS).

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving conflicts through UniFirst's escalation process.
• Partner with UniFirst's Sales Department and provide administrative support.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Active Listening

Communication

Microsoft Office

Time Management

Team Player

Education

High School Diploma

Tools

Microsoft Excel

Outlook

TEAMS

Word

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to serve as a liaison between customers and the company. You will be a key player in delivering outstanding customer service and supporting the Sales Department.

Responsibilities include answering questions by phone or email, handling accounts receivable tasks, and performing data entry and administrative duties. Training is provided, with a 5-day work week and weekends off.