18-Month Contract: Customer Service & AR Support

UniFirst; Lexington (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Profit Sharing

Employee Assistance Program

Job summary

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to serve as a liaison between customers and the company. The role includes answering inquiries by phone or email, handling accounts receivable tasks, and supporting the Sales Department, with on-the-job training provided.

The position emphasizes excellent communication, problem-solving, and data-entry tasks, within a collaborative team environment. Eligible for benefits and a 5-day work week with weekends off.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication

Active listening

Team-player

Problem solving

Time management

Attention to detail

Mathematical basics

Education

High School diploma / GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to serve as a liaison between customers and the company. The role includes answering inquiries by phone or email, handling accounts receivable tasks, and supporting the Sales Department, with on-the-job training provided.

The position emphasizes excellent communication, problem-solving, and data-entry tasks, within a collaborative team environment. Eligible for benefits and a 5-day work week with weekends off.