Contract Customer Service Rep (18 Months) — Weekdays Only

UniFirst; Bakersfield (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Life Insurance

Employee Assistance Program

Direct Payroll Deposit

Profit Sharing

Job summary

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to act as a liaison between customers and the company. The role includes answering questions by phone or email, handling accounts receivable duties, and supporting the Sales Department.

On-the-job training is provided in a collaborative team environment. The position emphasizes strong communication, attention to detail, and the ability to work independently while contributing to a positive community culture.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing).
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Verbal communication

Written communication

Time management

Team player

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to act as a liaison between customers and the company. The role includes answering questions by phone or email, handling accounts receivable duties, and supporting the Sales Department.

On-the-job training is provided in a collaborative team environment. The position emphasizes strong communication, attention to detail, and the ability to work independently while contributing to a positive community culture.