18-Month Contract CSR: Training, Growth & Impact

UniFirst

Memphis (TN)

On-site

USD 32,000 - 42,000

Full time

6 days ago

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Benefits offered by this job

On-the-job training

RRSP

Health Insurance

Paid Time Off

Life Insurance

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Direct Payroll Deposit

Employee Assistance Program

Job summary

UniFirst in Memphis is seeking a dedicated Customer Service Representative for an 18-month contract position. You will be a key liaison between customers and the company, handling inquiries by phone or email and supporting the Sales department with administrative tasks.

The role emphasizes on-the-job training and a collaborative team environment, with a Monday–Friday work week and weekend time off. Candidates should have 2 years of customer service experience and be proficient in Microsoft

Qualifications

2 years of Customer Service experience in an administrative setting is preferred.
Prior Accounts Receivable experience is highly encouraged.
High School diploma or GED equivalent is recommended.
Verbal & written communication skills: professional telephone and email etiquette.

Responsibilities

Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
Provide excellent customer service to both customers and UniFirst personnel.
Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
Partner and provide administrative support to UniFirst's Sales Department.
Perform basic data entry and other administrative duties.