Dynamic 18-Month Contract CSR — Impact & Training

UniFirst; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On the job training

RRSP

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

Employee Discount 30%

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team on an 18-month contract to cover a leave of absence. You will be a liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

The role emphasizes on-the-job training, professional development, and a 5-day work week with weekends off. A strong candidate will have 2 years of experience, good communication, and the ability to lift up to 25 pounds.

Qualifications

• 2 years of customer service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS).
• Must be able to lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

Data entry

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

Teams

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team on an 18-month contract to cover a leave of absence. You will be a liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

The role emphasizes on-the-job training, professional development, and a 5-day work week with weekends off. A strong candidate will have 2 years of experience, good communication, and the ability to lift up to 25 pounds.