18-Month Contract CSR | Training & Growth

UniFirst; Hartford (CT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

On the job training + RRSP

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to act as a liaison between customers and the company. The role includes answering questions by phone or email, managing accounts, and supporting the Sales Department.

The position emphasizes training and development with on-the-job modules, while offering a 5-day work week and regular weekend time off. Strong communication and Microsoft Office skills are key.

Qualifications

• 2 years of customer service experience in an administrative setting.
• Accounts Receivable experience is encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Proficient knowledge of Microsoft Office (Outlook, Excel, Word, TEAMS).
• Collaborative, team-player capable of working independently.
• Able to lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication

Teamwork

Data entry

Problem solving

Time management

Independent work

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to act as a liaison between customers and the company. The role includes answering questions by phone or email, managing accounts, and supporting the Sales Department.

The position emphasizes training and development with on-the-job modules, while offering a 5-day work week and regular weekend time off. Strong communication and Microsoft Office skills are key.