18-Month Contract CSR — Training & Benefits

UniFirst; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

30% Employee Discount

On the job training

Profit Sharing

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

Employee Referral Bonuses

Employee Assistance Program

Job summary

UniFirst in Missouri is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as a liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department.

Responsibilities include accounts receivable duties, processing credits, and resolving conflicts through our escalation process, along with general data entry and administrative tasks.

Qualifications

• 2 years of Customer Service experience in an administrative setting.
• Prior Accounts Receivable experience is highly encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Proficient knowledge of Microsoft Office products.
• Must be able to lift up to 25 pounds

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Phone & Email Etiquette

MS Office

Time Management

Problem Solving

Data Entry

Team Player

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

Teams

Job description

UniFirst in Missouri is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as a liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department.

Responsibilities include accounts receivable duties, processing credits, and resolving conflicts through our escalation process, along with general data entry and administrative tasks.