18-Month Contract CSR: 5-Day Week, Training

UniFirst; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Profit Sharing

Life Insurance

Employee Assistance Program

Direct Payroll Deposit

30% Employee Discount

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team on an 18-month contract to provide coverage during a leave of absence. The role focuses on delivering outstanding service and acting as the liaison between customers and the company, with a 5-day work week and weekends off.

You’ll handle inquiries by phone or email, perform accounts receivable duties, support the Sales Department, and complete basic data entry.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Excel

Outlook

TEAMS

Word

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team on an 18-month contract to provide coverage during a leave of absence. The role focuses on delivering outstanding service and acting as the liaison between customers and the company, with a 5-day work week and weekends off.

You’ll handle inquiries by phone or email, perform accounts receivable duties, support the Sales Department, and complete basic data entry.