Contract CSR: On-the-Job Training, 5-Day Week, Benefits

UniFirst; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

30% Employee Discount

Tuition Reimbursement

Employee Referral Bonuses

Paid Time Off

Life Insurance

Employee Assistance Program

Direct Payroll Deposit

Job summary

UniFirst seeks a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as a liaison between customers and the company, delivering responsive service by phone and email.

Key duties include handling account inquiries, processing credits and exchanges, supporting the Sales Department, and performing data entry and routine administrative tasks. We offer on-the-job training and a 5-day work week with weekends off.

Qualifications

• 2 years of customer service experience in an administrative setting.
• Prior accounts receivable experience encouraged.
• High School diploma or GED recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Must be able to lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Verbal & written communication

Time management

Team player

Problem solving

Basic math

Lifting up to 25 pounds

Accounts receivable experience

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst seeks a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as a liaison between customers and the company, delivering responsive service by phone and email.

Key duties include handling account inquiries, processing credits and exchanges, supporting the Sales Department, and performing data entry and routine administrative tasks. We offer on-the-job training and a 5-day work week with weekends off.