Sales Coordinator

Confidential; Fatih; On-site; TRY 200,000 - 420,000; Full time

Job summary

Confidential is seeking a well-organised Sales Coordinator to support the manufacturing team by handling customer enquiries, processing orders, and coordinating with internal departments to ensure smooth order-to-delivery experiences.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a collaborative environment. ERP/CRM systems experience is a plus.

Qualifications

• Experience in sales coordination or order processing.
• Manufacturing/industrial environment experience preferred.
• Strong communication skills and customer-centric mindset.
• Ability to manage multiple tasks with high attention to detail.
• Proactive, responsible, and team-oriented approach.

Responsibilities

• Handle customer enquiries and provide timely, professional support.
• Process sales orders accurately and follow up on status and delivery schedules.
• Coordinate with production, planning, warehouse, logistics and finance to meet timelines.
• Prepare quotations, sales documents, reports, and customer records.
• Support the sales team with administrative tasks and customer communications.
• Assist with after-sales support, resolving issues and following up on feedback.
• Maintain accurate data in the company system and file documents.

Skills

Excellent communication

Customer focus

Attention to detail

Multitasking

Proactive

Team-oriented

MS Office

Tools

ERP/CRM systems

Job description

We are looking for a well-organised and customer-focused Sales Coordinator to join our manufacturing team. This role will support the sales function by managing customer enquiries, processing orders, coordinating with internal departments, and ensuring a smooth customer experience from order to delivery.

Key Responsibilities

• Handle customer enquiries and provide timely, professional support.
• Process sales orders accurately and follow up on order status, delivery schedules, and customer requirements.
• Coordinate with production, planning, warehouse, logistics, and finance teams to ensure orders are completed on time.
• Prepare quotations, sales documents, reports, and customer records.
• Support the sales team with administrative tasks and customer communication.
• Assist with after-sales support, including resolving customer issues and following up on feedback.
• Maintain accurate data in the company system and ensure all documents are properly filed.

Requirements

• Previous experience in sales coordination, sales support, customer service, or order processing.
• Experience in a manufacturing, production, or industrial environment is preferred.
• Strong communication skills and a customer-focused mindset.
• Good attention to detail and ability to manage multiple tasks.
• Confident using Microsoft Office and ERP or CRM systems.
• A proactive, responsible, and team-oriented approach.