Customer Accounting Specialist

Nobel Biocare; Fatih; Sur place; TRY 260 000 - 370 000; Plein temps

Résumé du poste

Nobel Biocare is seeking a proactive Customer Accounting Specialist to manage the end-to-end order-to-cash process and support customers. You will collaborate with Sales, Finance, Logistics, and Warehouse teams to ensure accurate invoicing, timely collections, and optimal service quality.

Responsibilities include handling e-invoices, stock tracking, and reconciliations, while maintaining strong relationships with customers and internal teams in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Economics, Finance, or related field.
• Minimum 3 years in customer service, order management, accounting, or operations.
• Proficiency in ERP/SAP and MS Office.
• Strong planning, organizational, and follow-up skills.
• Excellent communication and customer relationship management abilities.
• Strong analytical thinking and problem-solving skills.
• Team-oriented with a collaborative and results-driven mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Invoice customer orders accurately in line with pricing, payment terms, and conditions.
• Manage e-Invoice and e-Archive invoice processes.
• Track consignment warehouse and customer stock levels and take action when required.
• Coordinate product return requests with relevant departments and ensure timely resolution.
• Monitor return invoice entries and related accounting processes.
• Follow up on due and overdue receivables.
• Perform customer account reconciliations and monitor payment statuses.
• Collaborate with Sales and Finance to support collections.
• Track and process payments via promissory notes, bank transfers, credit cards, and other methods.
• Provide professional customer support via phone, email, and other channels.
• Handle customer inquiries and requests efficiently, ensuring timely resolutions.
• Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth operations.
• Support continuous improvement of customer satisfaction and service quality.
• Act as main point of contact between customers and the company throughout the order-to-cash cycle.

Connaissances

ERP/SAP

MS Office

Communication

Analytical thinking

Teamwork

Formation

Bachelor's degree

Outils

SAP

Description du poste

We are looking for a proactive and customer-focused Customer Accounting Specialist to join our team. In this role, you will be responsible for managing the end-to-end order-to-cash process, ensuring operational excellence, supporting customers, and collaborating closely with Sales, Finance, Logistics, and Warehouse teams to deliver outstanding service.

Key Responsibilities

• Ensure customer orders are invoiced accurately in line with agreed pricing, payment terms, and commercial conditions.
• Manage and monitor e-Invoice and e-Archive invoice processes.
• Track consignment warehouse and customer stock levels and take necessary actions when required.
• Coordinate product return requests with relevant departments and ensure timely resolution.
• Monitor return invoice entries and related accounting processes.
• Follow up on due and overdue receivables.
• Perform customer account reconciliations and monitor payment statuses.
• Work closely with Sales and Finance teams to support collection activities.
• Track and process payments made via promissory notes, bank transfers, credit cards, and other payment methods.
• Provide professional customer support via phone, email, and other communication channels.
• Handle customer inquiries and requests efficiently, ensuring timely and effective resolutions.
• Coordinate with Sales, Warehouse, Logistics, and Finance teams to ensure smooth operational processes.
• Support the continuous improvement of customer satisfaction and service quality.
• Act as the main point of contact between customers and the company throughout the order-to-cash cycle.

Job Requirements

• Bachelor's degree in Business Administration, Economics, Finance, or a related field.
• Minimum 3 year experience in customer service, order management, accounting, or operations.
• Proficiency in ERP/SAP systems and MS Office applications.
• Strong planning, organizational, and follow-up skills.
• Excellent communication and customer relationship management abilities.
• Strong analytical thinking and problem-solving skills.
• Team-oriented with a collaborative and results-driven mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Operating company:Nobel Biocare