Customer Accounting Specialist

envista; Fatih; On-site; TRY 240,000 - 360,000; Full time

Job summary

Envista is seeking a proactive Customer Accounting Specialist to manage the end-to-end order-to-cash process, ensuring accurate invoicing and strong customer support. You will collaborate with Sales, Finance, Logistics, and Warehouse teams to deliver excellence.

The role requires a bachelor's degree in business/finance, at least three years in customer service or accounting, proficiency with SAP and MS Office, and strong analytical and communication skills.

Qualifications

• Bachelor's degree in Business Administration, Economics, Finance, or related field.
• Minimum 3 years in customer service, order management, accounting, or operations.
• Proficiency in ERP/SAP systems and MS Office.
• Strong planning, organizational, and follow-up skills.
• Excellent communication and customer relationship management abilities.
• Strong analytical thinking and problem-solving skills.
• Team-oriented with a collaborative and results-driven mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Ensure orders are invoiced accurately in line with pricing and terms.
• Manage and monitor e-Invoice and e-Archive invoice processes.
• Track consignment warehouse and customer stock levels.
• Coordinate product return requests and ensure timely resolution.
• Monitor return invoice entries and related accounting processes.
• Follow up on due and overdue receivables.
• Perform customer account reconciliations and monitor payments.
• Support collection activities with Sales and Finance.
• Track payments via promissory notes, bank transfers, credit cards, and others.
• Provide professional customer support via phone, email, and channels.
• Handle customer inquiries and requests efficiently, ensuring timely resolutions.
• Coordinate with Sales, Warehouse, Logistics, and Finance teams to ensure smooth operations.
• Support continuous improvement of customer satisfaction and service quality.
• Act as main point of contact between customers and company throughout the order-to-cash cycle.

Skills

ERP/SAP proficiency

MS Office

Planning and organization

Communication skills

Analytical thinking

Teamwork

Multitasking

Education

Bachelor's degree in business

Tools

SAP

Job description

Job Description

We are looking for a proactive and customer-focused Customer Accounting Specialist to join our team. In this role, you will be responsible for managing the end-to-end order-to-cash process, ensuring operational excellence, supporting customers, and collaborating closely with Sales, Finance, Logistics, and Warehouse teams to deliver outstanding service.

Key Responsibilities

• Ensure customer orders are invoiced accurately in line with agreed pricing, payment terms, and commercial conditions.
• Manage and monitor e-Invoice and e-Archive invoice processes.
• Track consignment warehouse and customer stock levels and take necessary actions when required.
• Coordinate product return requests with relevant departments and ensure timely resolution.
• Monitor return invoice entries and related accounting processes.
• Follow up on due and overdue receivables.
• Perform customer account reconciliations and monitor payment statuses.
• Work closely with Sales and Finance teams to support collection activities.
• Track and process payments made via promissory notes, bank transfers, credit cards, and other payment methods.
• Provide professional customer support via phone, email, and other communication channels.
• Handle customer inquiries and requests efficiently, ensuring timely and effective resolutions.
• Coordinate with Sales, Warehouse, Logistics, and Finance teams to ensure smooth operational processes.
• Support the continuous improvement of customer satisfaction and service quality.
• Act as the main point of contact between customers and the company throughout the order-to-cash cycle.

Job Requirements

• Bachelor's degree in Business Administration, Economics, Finance, or a related field.
• Minimum 3 year experience in customer service, order management, accounting, or operations.
• Proficiency in ERP/SAP systems and MS Office applications.
• Strong planning, organizational, and follow-up skills.
• Excellent communication and customer relationship management abilities.
• Strong analytical thinking and problem-solving skills.
• Team-oriented with a collaborative and results-driven mindset.
• Ability to manage multiple priorities in a fast-paced environment.