Representative, Customer Service

Avient Corporation; Gebze; On-site; TRY 240,000 - 360,000; Full time

Job summary

Avient Corporation in Gebze, Turkey seeks a Customer Service professional to manage client portfolios, coordinate with Sales and Logistics, and ensure timely order delivery and invoices. You will be the primary contact for customers, resolving questions and driving satisfaction through collaboration with cross-functional teams.

Strong communication, negotiation, and organizational skills are required, along with a Bachelor’s degree and at least 3 years of experience.

Qualifications

• Bachelor’s degree in administrative, commercial or logistics orientation.
• Min. 3 years of experience.
• Knowledge of MS Office and SAP.
• Advanced level of English, both written & spoken.
• Excellent communication, negotiation, and organizational skills.
• Excellent knowledge of Excel, analytical and result oriented.
• Stress resistant with strong communication and problem-solving skills.
• Ability to set priorities and work autonomously in a structured way.
• Team player and flexible.

Responsibilities

• Collaborate with external and internal customers and coordinate with Sales, Supply Chain and Logistics to generate solutions.
• Manage a portfolio of customers as the main contact point and ensure high satisfaction.
• Handle incoming customer orders and confirm delivery dates, informing customers of production and shipping.
• Consult production plants for supply status and organize special logistic services.
• Support Sales for prospecting and opportunity detection, update master data and price lists.
• Check on submitted offers and track success rates, contributing to timely invoice payments.

Skills

Customer-centric mindset

Communication skills

Negotiation skills

Organizational skills

Team player

Education

Bachelor’s degree in related departments (administrative, commercial or logistics)

Tools

MS Office

SAP

Excel

Job description

• Collaborate with external and internal customers and coordinate with other departments such as Sales, Supply Chain and Logistics in order to generate solutions to questions and complaints of all sorts (among others: quotations, invoicing, master data, quality)
• Manage a portfolio of customers, for which you will be the main contact point. You report and contribute to solutions for possible problems and complaints to assure high customer satisfaction
• Manage incoming customer orders:
  • Request and confirm delivery dates and keep track of customer specific expectations
  • Keep the customer informed of production, planning & shipping
  • Consult our production plants to get information about the supply status
  • Organize special logistic services for our customers like consignment stocks
• Support actively the Sales organization for prospection of new customers and for opportunity detection with existing customers:
  • Update of customer master data
  • Maintain price lists and prepare price quotations
  • Check in on customers on submitted offers, and keep track of success rates
• You contribute actively to the timely payment of invoices by our customers

Qualifications

WHAT WE'RE LOOKING FOR

• Above all, you have a customer-centric mindset, and you live below the 6 key values:
  • Accountability: you take responsibility and keep promises
  • Authenticity: in customer contacts, nothing beats being real
  • Respect: you listen actively and respect your customers’ time
  • Optimism: you see solutions, not problems. You use positive language
  • Appreciation: you show customers how much we appreciate their loyalty
  • Communication: you communicate easily, professionally and regularly with your client portfolio

General Qualifications

• Bachelor’s degree from related departments of universities (administrative, commercial or logistics orientation)
• Min.3 years of experience
• Knowledge for MS Office and SAP
• An advanced level of English, both written & spoken
• Excellent communication, negotiation, and organizational skills
• Excellent knowledge of Excel, analytical and result oriented approach
• Stress resistant and excellent communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Able to set priorities and to work in a structured and adaptable way, with a high level of autonomy
• Team player and flexible

Job Info

• Job Identification 40001222
• Job Category Customer Service
• Posting Date 08/19/2026, 09:50 AM
• Apply Before 09/25/2026, 12:00 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time