Customer Sales Representative F/M

SECODI Finland; Çekmeköy; On-site; TRY 150,000 - 210,000; Full time

Job summary

SECODI Finland in Marmara region, Türkiye seeks a proactive Sales Support specialist. You will handle customer inquiries via phone, WhatsApp and email, identify needs, guide them to suitable products, and support online ordering.

You will enter orders into the ERP system, prepare quotations, coordinate with warehouse and procurement, and support the Field Sales Team with product and stock information. Prior ERP experience and familiarity with IFS are advantageous.

Responsibilities

• Handle customer inquiries via phone, WhatsApp and e-mail, identify their needs and guide them towards suitable products and services.
• Guide customers to the e-commerce platform and support online ordering processes.
• Prepare quotations for products and services, follow up on pricing and delivery terms, and conduct customer negotiations.
• Receive customer orders, enter them into the ERP system and follow the process through to delivery.
• Manage the operational follow-up of spare parts, product and service sales.
• Support the Field Sales Team with product information, technical information, stock/product availability and quotations.
• Coordinate with Warehouse, Procurement and relevant teams to manage order and delivery processes.
• Follow up on customer requests and complaints and support resolution processes.
• Prepare and analyze sales, customer, campaign and spare parts reports.
• Develop the existing customer portfolio, identify potential customers and strengthen customer relationships.
• Support spare parts warehouse counting and stock control activities during inventory periods.
• Maintain and update customer and supplier databases.
• Support exhibitions, dealer meetings and other commercial events.
• Contribute to the development and continuous improvement of ERP processes; experience with IFS is preferred.

Job description

• Handle customer inquiries via phone, WhatsApp and e-mail, identify their needs and guide them towards suitable products and services.
• Guide customers to the e-commerce platform and support online ordering processes.
• Prepare quotations for products and services, follow up on pricing and delivery terms, and conduct customer negotiations.
• Receive customer orders, enter them into the ERP system and follow the process through to delivery.
• Manage the operational follow-up of spare parts, product and service sales.
• Support the Field Sales Team with product information, technical information, stock/product availability and quotations.
• Coordinate with Warehouse, Procurement and relevant teams to manage order and delivery processes.
• Follow up on customer requests and complaints and support resolution processes.
• Prepare and analyze sales, customer, campaign and spare parts reports.
• Develop the existing customer portfolio, identify potential customers and strengthen customer relationships.
• Support spare parts warehouse counting and stock control activities during inventory periods.
• Maintain and update customer and supplier databases.
• Support exhibitions, dealer meetings and other commercial events.
• Contribute to the development and continuous improvement of ERP processes; experience with IFS is preferred.