Representative, Customer Service

Avient Corporation; İzmit; On-site; TRY 240,000 - 360,000; Full time

Job summary

Avient Corporation in İzmit, Turkey seeks a customer-focused professional to manage a diverse customer portfolio and act as the main contact for service quality and timely order updates.

You will coordinate with Sales, Supply Chain and Logistics to deliver quotations, orders, and master data maintenance, while supporting new business opportunities and ensuring timely payments. Strong Excel and SAP skills are required, along with excellent communication in English.

Qualifications

• Bachelor’s degree in administrative, commercial or logistics field.
• Minimum 3 years of experience.
• Proficiency in MS Office and SAP.
• Excellent communication and negotiation skills.
• Strong Excel knowledge with an analytical approach.

Responsibilities

• Collaborate with customers and internal teams to resolve inquiries, quotations, invoicing and master data updates.
• Own a portfolio of customers as main contact, ensuring high satisfaction and timely solutions.
• Manage customer orders: confirm delivery dates and communicate production/shipping status.
• Coordinate with production and logistics for supply status and special services.
• Support Sales in prospecting new customers and maintaining price lists and offers.
• Contribute to timely customer invoice payments.

Skills

Customer orientation

Communication

Negotiation

Organizational skills

Analytical thinking

Education

Bachelor's degree

Tools

MS Office

SAP

Excel

Job description

• Collaborate with external and internal customers and coordinate with other departments such as Sales, Supply Chain and Logistics in order to generate solutions to questions and complaints of all sorts (among others: quotations, invoicing, master data, quality)
• Manage a portfolio of customers, for which you will be the main contact point. You report and contribute to solutions for possible problems and complaints to assure high customer satisfaction
• Manage incoming customer orders:
  • Request and confirm delivery dates and keep track of customer specific expectations
  • Keep the customer informed of production, planning & shipping
  • Consult our production plants to get information about the supply status
  • Organize special logistic services for our customers like consignment stocks
• Support actively the Sales organization for prospection of new customers and for opportunity detection with existing customers:
  • Update of customer master data
  • Maintain price lists and prepare price quotations
  • Check in on customers on submitted offers, and keep track of success rates
• You contribute actively to the timely payment of invoices by our customers

Qualifications

WHAT WE'RE LOOKING FOR

• Above all, you have a customer-centric mindset, and you live below the 6 key values:
  • Accountability: you take responsibility and keep promises
  • Authenticity: in customer contacts, nothing beats being real
  • Respect: you listen actively and respect your customers’ time
  • Optimism: you see solutions, not problems. You use positive language
  • Appreciation: you show customers how much we appreciate their loyalty
  • Communication: you communicate easily, professionally and regularly with your client portfolio

General Qualifications

• Bachelor’s degree from related departments of universities (administrative, commercial or logistics orientation)
• Min.3 years of experience
• Knowledge for MS Office and SAP
• An advanced level of English, both written & spoken
• Excellent communication, negotiation, and organizational skills
• Excellent knowledge of Excel, analytical and result oriented approach
• Stress resistant and excellent communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Able to set priorities and to work in a structured and adaptable way, with a high level of autonomy
• Team player and flexible

Job Info

• Job Identification 40001222
• Job Category Customer Service
• Posting Date 08/19/2026, 09:50 AM
• Apply Before 09/25/2026, 12:00 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time