SaaS Customer Success Executive — Hybrid/Remote

Vispera; Fatih; Hybrid; TRY 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid Work Option

Meal Card

Continuous Learning and Development Opportunities

In‑House Events and Team‑Building Activities

Job summary

A leading tech company in Turkey is seeking a Customer Success Executive to build and maintain long-term relationships with clients. You will ensure customer satisfaction by monitoring projects and providing support for day-to-day product usage. The ideal candidate has over 3 years of experience in Customer Success or Account Management with strong communication skills in English. The position offers hybrid work options and various perks including a meal card and continuous development opportunities.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or client-facing roles in software/technology/SaaS companies.
• Excellent communication skills with clients from diverse backgrounds.
• Strong customer-focused approach and ability to drive engagement.

Responsibilities

• Build and maintain relationships as the first point of contact for customer accounts.
• Monitor ongoing projects to ensure customer satisfaction.
• Support customers in using products effectively and overcoming challenges.
• Collaborate with technical teams to convey and implement customer requests.

Skills

Customer Success experience

Business fluency in English

Interpersonal skills

Problem-solving mindset

Collaboration and teamwork

Analytical thinking

Tools

Microsoft Office Suite

Ticketing/project management tools

Online meeting tools

Job description

A leading tech company in Turkey is seeking a Customer Success Executive to build and maintain long-term relationships with clients. You will ensure customer satisfaction by monitoring projects and providing support for day-to-day product usage. The ideal candidate has over 3 years of experience in Customer Success or Account Management with strong communication skills in English. The position offers hybrid work options and various perks including a meal card and continuous development opportunities.