Customer Success Specialist (US time zone)

Elite HR Consultancy; Turkey; Remote; TRY 1,997,000 - 2,996,000; Full time

Job summary

Elite HR Consultancy, on behalf of a US-based global client in Financial Services, is seeking a Remote Client Success Specialist in Türkiye. You will manage inquiries, guide clients to solutions, and coordinate onboarding while building strong relationships.

Ideal candidates have 1–2 years in sales or customer success, are fluent in English and Turkish, and comfortable working US hours from Türkiye. Remote position with international team collaboration.

Qualifications

• 1–2 years in sales, customer success, customer service, or client relations; interns considered
• Fluent in English and Turkish
• Strong interpersonal and relationship-building skills
• Excellent organizational skills and follow-up discipline
• Familiarity with CRM systems; HubSpot is a plus
• Interest in US business, accounting, and tax systems

Responsibilities

• Manage incoming client inquiries and understand client needs; provide information about services
• Guide prospective clients toward suitable solutions and support the sales process
• Follow up with prospective clients and coordinate onboarding
• Guide clients through basic US company formation processes and collect required information
• Respond to existing clients’ requests, resolve routine inquiries, coordinate with internal teams
• Maintain accurate client records and track leads, interactions, and requests in the CRM
• Build strong client relationships and contribute to client satisfaction and retention

Skills

Fluent EN & TR

Interpersonal skills

Organizational skills

CRM experience

US business knowledge

Follow-up discipline

Tools

HubSpot CRM

Job description

We are looking for a Client Success Specialist on behalf of our US-based global client operating in the Financial Services industry.

This is a remote position based in Türkiye, offering the opportunity to work with an international team and build a long-term career in client relations, business services, and customer success.

Key Responsibilities:

• Manage incoming client inquiries, understand client needs, and provide information about relevant services
• Communicate with prospective clients, guide them toward suitable solutions, and support the sales process
• Follow up with prospective clients throughout the sales journey and coordinate their onboarding
• Guide clients through basic US company formation processes and coordinate the collection of required information and documentation
• Respond to existing clients’ requests, resolve routine inquiries, and coordinate with relevant internal teams when needed
• Maintain accurate client records and track leads, interactions, and outstanding requests through the CRM system
• Build strong client relationships and contribute to client satisfaction and retention

Requirements:

• 1-2 years of experience in sales, customer success, customer service, or client relations. (fresh graduates with relevant internship experience will also be considered)
• Fluent in both English & Turkish —including the ability to communicate confidently with US-based institutions and Turkish based clients
• Strong interpersonal skills & the ability to build trust and understand client needs
• Excellent organizational skills, attention to detail, and follow-up discipline
• Familiarity with CRM systems —HubSpot experience is an advantage
• Previous experience or strong interest in U.S. business, accounting, and tax systems
• Ability to work remotely from Türkiye and align with US business hours