SaaS Customer Success & Implementation Specialist

HotelRunner; Konak; On-site; TRY 219,973 - 307,963; Full time

Benefits offered by this job

USD based salary

Private Health Insurance

Monthly food card allowance

Transportation support

ICF Coaching

A MacBook and necessary equipment

Unlimited coffee, drinks & snacks

A day off on your birthday

HotelRunner Superb Welcome Kit

Dynamic office environment

Training opportunities

Job summary

A technology-driven hospitality company in İzmir is seeking an individual to manage implementation and training for their products. Responsibilities include providing customer support, tracking processes with Salesforce CRM, and ensuring satisfaction. Applicants should possess a high school or Bachelor’s degree, a disability degree of 40% or above, and experience in customer relations. The role offers a USD-based salary and various perks including health insurance, transportation support, and more.

Qualifications

• Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above.
• Residing in İzmir.
• Able to work independently.

Responsibilities

• Manage end-to-end implementation and training for HotelRunner products.
• Provide fast and clear responses to customer requests.
• Track and document all processes through Salesforce CRM.

Skills

Experience in call center and/or customer relations

Self-learner

Strong team player

English proficiency

Education

High school or Bachelor’s degree

Tools

Salesforce CRM

Job description

A technology-driven hospitality company in İzmir is seeking an individual to manage implementation and training for their products. Responsibilities include providing customer support, tracking processes with Salesforce CRM, and ensuring satisfaction. Applicants should possess a high school or Bachelor’s degree, a disability degree of 40% or above, and experience in customer relations. The role offers a USD-based salary and various perks including health insurance, transportation support, and more.