SaaS Customer Success & Implementation Specialist

HotelRunner, Inc.; Konak; On-site; TRY 2,138,000 - 3,741,000; Full time

Benefits offered by this job

USD based salary

Private Health Insurance

Monthly food card allowance

Transportation support

ICF Coaching

A MacBook and necessary equipment

Unlimited coffee, drinks & free snacks

Birthday off

HotelRunner Welcome Kit

Fun office environment

Training opportunities

Multinational team experience

Job summary

A hospitality technology company based in Turkey is seeking an implementation specialist to manage the training and support processes for its PMS and Channel Manager products. The successful candidate will need a high school or Bachelor’s degree, experience in customer relations, and be registered with İŞKUR with a disability degree. Responsibilities include tracking implementation in Salesforce, ensuring response efficiency, and maintaining customer satisfaction. Competitive USD salary and perks are offered.

Qualifications

• Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above.
• Experience in call center or customer relations.
• Able to work independently and as part of a team.

Responsibilities

• Manage implementation and training processes for HotelRunner PMS and Channel Manager products.
• Provide solutions and responses to customer requests.
• Accurately document processes through Salesforce CRM.

Skills

Customer relations

Self-learning

Team collaboration

English proficiency

Education

High school or Bachelor’s degree

Tools

Salesforce CRM

Job description

A hospitality technology company based in Turkey is seeking an implementation specialist to manage the training and support processes for its PMS and Channel Manager products. The successful candidate will need a high school or Bachelor’s degree, experience in customer relations, and be registered with İŞKUR with a disability degree. Responsibilities include tracking implementation in Salesforce, ensuring response efficiency, and maintaining customer satisfaction. Competitive USD salary and perks are offered.