AI-Driven Customer Success Manager (Hybrid)

SESTEK; Fatih, Çankaya; Hybrid; TRY 550,000 - 750,000; Full time

Benefits offered by this job

Private health insurance

Meal card

Transportation allowance

Monthly budget for external activities

Incentive for graduate and/postgrad

Training opportunities

Birthday celebrations

Breakfast and snacks

Job summary

SESTEK is seeking a Customer Success Manager to ensure the satisfaction and long-term success of our corporate clients. You will be the primary contact, build strong relationships, and align AI-powered solutions with client goals.

You will collaborate with product and engineering teams, monitor KPIs, design personalized journeys for AI Agents, and provide strategic recommendations. Fluency in English and Turkish is required, with hybrid work from Ankara or Istanbul.

Qualifications

• Minimum 6 years of experience in customer success, user experience, or related field.
• Excellent communication and problem-solving skills with the ability to build strong client relationships.
• Proven ability to manage multiple clients, prioritize tasks, and work in a fast-paced environment.
• Fluency in English and Turkish (additional languages are a plus).
• Experience with AI, voice/chatbot solutions is a plus.
• Proactive, results-oriented mindset with strong ownership.
• Strong presentation and storytelling skills to convey complex ideas.

Responsibilities

• Act as the primary point of contact for corporate clients.
• Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively.
• Collaborate with internal teams to optimize the customer experience.
• Leverage company expertise to provide strategic recommendations and deliver personalized experiences.
• Work closely with business units to enhance customer satisfaction and engagement.
• Monitor key performance metrics and drive customer retention and loyalty.
• Analyze business needs and design the best solutions within SESTEK products.
• Support AI Agent design, contributing to chat & voice agent development and AI-driven customer interactions.
• Design and optimize customer journeys for AI Agents.

Skills

Client relationships

English language

Turkish language

Problem solving

Multi-client management

Strategic thinking

Presentation skills

AI/Chatbot exposure

Tools

AI/Chatbot platforms

Job description

SESTEK is seeking a Customer Success Manager to ensure the satisfaction and long-term success of our corporate clients. You will be the primary contact, build strong relationships, and align AI-powered solutions with client goals.

You will collaborate with product and engineering teams, monitor KPIs, design personalized journeys for AI Agents, and provide strategic recommendations. Fluency in English and Turkish is required, with hybrid work from Ankara or Istanbul.