SaaS Customer Success Specialist - Onboarding & Renewals

BRANDEFENSE; Çankaya; On-site; TRY 30,000 - 50,000; Full time

Job summary

Brandefense is seeking a Customer Success Specialist to enhance customer onboarding and relationship-building. Join a growing SaaS company dedicated to innovative Digital Risk Protection Services, ensuring customers exceed their expectations.

The role requires 2+ years in Customer Success, with fluent Turkish and English skills. Candidates should excel in communication, time management, and have a positive attitude. You will directly contribute to product adoption and customer satisfaction in a supportive environment.

Qualifications

• 2+ years of experience in Customer Success or similar roles.
• Fluent in Turkish and English, Russian is a plus.
• Strong written communication and presentation skills.

Responsibilities

• Manage customer onboarding, support, and relationship-building.
• Drive product adoption and contract renewals.
• Handle customer issues to achieve satisfaction ratings.
• Provide customer product training and follow up on technical issues.

Skills

Customer relationship management

Communication skills

Multi-tasking

Problem-solving

Tools

CRM systems (Hubspot, Salesforce)

Job description

Brandefense is seeking a Customer Success Specialist to enhance customer onboarding and relationship-building. Join a growing SaaS company dedicated to innovative Digital Risk Protection Services, ensuring customers exceed their expectations.

The role requires 2+ years in Customer Success, with fluent Turkish and English skills. Candidates should excel in communication, time management, and have a positive attitude. You will directly contribute to product adoption and customer satisfaction in a supportive environment.