Remote German Customer Support — Bonuses & Insurance

Cross Border Talents; Haliliye; On-site; TRY 40,000 - 60,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive insurance

Meal allowance

Job summary

Cross Border Talents is hiring a German-speaking Customer Support professional for roles based in Turkey. You will be the first point of contact for clients, delivering professional, clear assistance via phone, email and chat to ensure a smooth customer experience.

Requirements include German at C1 and English at B1, with at least 1 year in customer service. The position offers remote work, performance bonuses, comprehensive insurance, and meal allowances based on experience.

Qualifications

• German language proficiency at C1 level.
• English proficiency at B1 level.
• Minimum 1 year in customer service.
• Ability to work remotely and under pressure.
• Strong communication and problem-solving skills.

Responsibilities

• Provide assistance to customers via phone, email and chat.
• Offer accurate information about services and products.
• Resolve updates or issues promptly and professionally.
• Keep detailed records of customer interactions.
• Stay updated with policies and product updates.
• Collaborate with colleagues to improve support processes.

Skills

German (C1)

English (B1)

Customer service

Communication skills

Problem solving

Multitasking

Remote work

Job description

Cross Border Talents is hiring a German-speaking Customer Support professional for roles based in Turkey. You will be the first point of contact for clients, delivering professional, clear assistance via phone, email and chat to ensure a smooth customer experience.

Requirements include German at C1 and English at B1, with at least 1 year in customer service. The position offers remote work, performance bonuses, comprehensive insurance, and meal allowances based on experience.