German Customer Support - Remote, Bonuses & Benefits

Cross Border Talents

Seyhan

On-site

TRY 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Job summary

Cross Border Talents in Turkey seeks a German-speaking Customer Support specialist. You will be the first contact for clients, delivering clear, patient, and solution-oriented assistance via phone, email, and chat.

Requirements include German C1 and English B1, at least 1 year in customer service, and the ability to work remotely. Competitive salary, performance bonuses, and comprehensive insurance are offered to support your well-being.

Qualifications

German language skills at C1 level are required.
English language skills at B1 level are required.
Minimum 1 year of customer service experience, ideally in call centers or support roles.

Responsibilities

Assist customers via phone, email, and chat by responding to inquiries, resolving issues, and offering general support.
Provide clear, accurate, and helpful information about products and services.
Manage updates, changes, and problem resolutions efficiently and professionally.
Maintain detailed and organized records of customer interactions to ensure consistent service quality.
Stay informed on company policies, procedures, and product updates to deliver accurate and dependable support.
Collaborate with team members and share feedback to enhance support processes and overall customer satisfaction.